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Quality Management System
Sierra Lobo’s Quality Policy
Sierra Lobo is
committed to the relentless pursuit of excellence in the delivery of Quality
Products and Services to our Customers while continually improving the
effectiveness of our quality management system.
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To assure total customer satisfaction, Sierra Lobo
produces, and continually improves, safe reliable products and services
that meet or exceed our valued customer and regulatory authority
requirements. We apply the proven
process-based quality management method of “Plan-Do-Check-Act” for all
products and services we provide.
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·
Plan
– We establish the objectives and processes necessary to deliver the RESULTS
in accordance with customer requirements and the organization’s policies
·
Do
– We implement the process, ensuring positive RESULTS
·
Check
– We monitor and measure processes and products against policies, objectives
and requirements for the product or service and report the RESULTS
·
Act
– We take actions to continually improve the process performance and
guarantee RESULTS
Sierra Lobo has established, documented, improved, and
maintained a quality management system in accordance with the requirements of
AS9100. We continually strive to
improve its effectiveness. What this
means to you is our Total Quality Commitment to:
·
Always
provide quality products
·
Achieve customer satisfaction
·
Work towards continuous process improvement
As a small company, our commitment to excellence and
continuous improvement led us to implement a Quality Management System within
the structure of ISO 9001. Initially
certified in 2003 by NQA-USA, we became one of the first companies to be
certified to the revised ISO 9001:2008 standard in January of 2009. Exceeding beyond minimum requirements, our
mature Quality Program has implemented the more stringent criteria of the
AS9100 Aerospace standard, achieving registration in June of 2009. Our scope, as described in the registration
statement, reads:
“A provider of
engineering and technical services, including hardware fabrication and
testing, to the aerospace and transportation industries.”
Furthermore, we recently have been appraised at Maturity
Level II of CMMI for Development v1.2 by an SEI-authorized Lead Appraiser,
another example of our corporate commitment to Continuous Improvement.
In addition to maintaining our in-house quality
assurance program, Sierra Lobo’s quality assurance personnel offer
consulting, training, and independent assessment services for all aspects of
ISO 9001:2008 and AS9100 quality assurance programs at customer facilities.
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